Overview
A single view of everything moving in and out.
- Incoming vs outgoing balance
- Open and pending items
- Search across all correspondence
Correspondence
Every letter in, every letter out — never lost again.
In Ethiopia, business runs on letters as much as invoices — government notices, bank correspondence, supplier claims, customer confirmations. Redfox tracks every document that moves in and out, so nothing is misplaced and no response window slips.
Incoming
Outgoing
Templates
The workflow
From received to responded — one thread.
Every item of correspondence moves through the same stages. At each one, Redfox holds the record: who owns it, when it must be answered, and what was sent back.
- 01
Receive
Incoming letters and documents are logged with a date, a source, and an owner before they can be lost in a drawer.
- 02
Assign
Each item gets a responsible team or person and a response deadline.
- 03
Draft
Replies start from templates with the company letterhead — no re-typing.
- 04
Send & record
Outgoing correspondence is recorded with its reference and attachments.
- 05
Follow up
Pending items surface before they become a missed commitment.
- 06
Retrieve
Any letter from last year is searchable in seconds, not found in a cabinet.
app.redfox-et.com/correspondence/inbox
Correspondence inbox
3 pending repliesMinistry of Revenues · VAT notice
IN-1042 · Finance · due 14 Aug
Bank of Abyssinia · guarantee letter
IN-1041 · Bids · due 18 Aug
Addis Ababa City · license renewal
IN-1040 · Admin · due 22 Aug
Open this month34
Importtoday
Landed cost review
Shipment SH-2201 cleared customs with extra charges of Br 84,200 to allocate.
Outgoingyesterday
Reply sent with reference
OUT-0788 dispatched with attachments — delivery confirmed.
Why it breaks
Correspondence fails in the gaps between desks.
The letter usually arrives. What breaks is the trail: who owns it, when it must be answered, and what we sent back. Without a record, every answer is a memory — and memories disagree.
“We answered the ministry letter two days late. Nobody could find who received it.”
01
Letters get lost
A government letter, a supplier claim, a bank notice — each lands on a different desk or in a drawer.
02
Deadlines slip
A response window passes because nobody was formally responsible for answering.
03
Templates get re-typed
The same quotation letter, the same response format — rebuilt from scratch every time.
04
History is a memory
“What did we send them in March?” — a question nobody can answer without a cabinet search.
Everything inside
The correspondence module, end to end.
Every letter, email, and document that moves in and out of the business — tracked, templated, and retrievable.
Incoming
Letters and documents received, logged before they get lost.
- Received-date tracking
- Assign to a team or person
- Response deadline tracking
Outgoing
What the business sent, when, and to whom.
- Sent record with reference
- Attachment history
- Delivery confirmation notes
Drafts
Work in progress that never gets re-typed.
- Save and resume drafts
- Review before sending
- Version history
Templates
The letters the business writes every week, ready in one click.
- Company letter templates
- Placeholder fields
- Consistent branding
Connections
Correspondence isn't a filing cabinet.
A guarantee letter links to its bid. A tax notice links to the finance period it affects. A customer claim links to the order it concerns. The letter is never a dead end — it is part of the record.
Letters link to work
Attach correspondence to the bid, order, or period it concerns — the context travels with the document.
Deadlines become visible
Pending responses surface in dashboards before they become a missed commitment.
Templates keep the brand
Company letterhead and standard formats are one click away — consistent every time.
Correspondence → Bids
Guarantee letters linked to tenders
Correspondence → Finance
Tax notices tied to periods
Correspondence → Contacts
Full history with any partner
Correspondence → Reports
Open-item and deadline reports
Common questions
What Redfox is — and what it does.
Still have a question?
Read the full module guide or talk to the team — we are happy to walk through how Redfox would fit your workflows.
Does Redfox track letters in and out?
Yes — incoming and outgoing correspondence is logged with dates, sources, owners, and references before it can be lost in a drawer, and everything is searchable.
Can we use our own letter templates?
Yes — company letter templates with placeholder fields keep branding consistent and stop re-typing recurring letters.
Who can see the correspondence?
Access is controlled by roles and permissions like every module — items can be assigned to a team or person, and every item keeps its audit trail.
Can we assign follow-ups and deadlines?
Yes — each item gets a responsible owner and a response deadline, and pending items surface before they become a missed commitment.
Is correspondence linked to customers and suppliers?
Yes — correspondence connects to contacts, orders, and the wider record, so a letter about an order stays attached to the order's history.
See how Redfox tracks your letters.
Bring a stack of this month's correspondence — notices, replies, templates — and we'll show you how it all ends up tracked, searchable, and never missed.
Built by Techwise Trading PLC · Ethiopia